Procedure
Once your kiln is diagnosed and you choose to move forward with your repair, You will be contacted to be put on the schedule for service
All kiln parts are ordered directly from a kiln manufacturer for your specific kiln and are non-refundable.
The kiln must be cold and empty in order for James to perform a diagnostic. He can not touch hot kilns or unload pottery, ceramics, kiln furniture, etc. from kilns.
Schools and Institutions: You must have a knowledgeable staff member available the day of James’s appointment who can answer basic question to all related usage, equipment history background. Each kiln manufacturer has required minimum electrical specifications that must be met.
Electrical Requirements
Each kiln manufacturer has required minimum electrical specifications for each kiln. If those specifications are not met by your facility, you are required to have that work upgraded by a licensed electrician. James Pastore Pottery is not responsible for a facility’s inadequate electrical system. Improper electrical specifications will damage kilns, make them malfunction, and create excessive wear on wiring and all electronic components of the kiln.
Payment Method
James Pastore Pottery accepts cash, checks and all major credit cards.
If you require an invoice from James Pastore Pottery with a specific date or purchase order number referenced in order to process a check prior to the Inspection in order to have payment ready, I will be happy to email you a customized invoice per your request.
If you are a private studio or business, payment is expected at the time of service.
If you would like to add James Pastore Pottery to your school system’s vendor list, email the required forms to info@jamespastore.com