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Service Policy & Procedures

for School Systems, Corporations, Institutions & Individuals

Providing extensive ceramic expertise and experience to keep your studio functioning at the highest standards possible. James services most electric kilns and pottery wheel repairs along with consultation in studio productivity such as clay reclaim processing, firing procedures, workflow and other specific ceramic studio functions.


Kiln Inspection & Diagnostic

Flat rate: travel included

  • All kiln diagnostic / inspection service fees are paid on-site in person at the time the inspection is completed. The charge for a kiln diagnostic is a flat rate of $75 (under 1 hour) : $100 (over 1 hour) from my studio in Bernville PA.  

  • All Kiln Inspections include a written recommendation and an estimate for parts and labor


Travel Fees

flat rate based on distant from my studio in Bernville, Pennsylvania

  • Under 1 hour : $25  / Over 1 hour : $40

  • Charged per visit (expect initial inspection if needed)


Service Rates

Labor for Repairs

  • $65.00/ hour (billed per quarter hour after 1 hour minimum)

  • Time beyond that is billed at $15/quarter hour.

  • Payment for labor is due the day James completes your repairs before he leaves your premises. (some exceptions may apply / schools, net 30 etc. )


Procedure

Once your kiln is diagnosed and you choose to move forward with your repair, You will be contacted to be put on the schedule for service  

  • All kiln parts are ordered directly from a kiln manufacturer for your specific kiln and are non-refundable.

  • The kiln must be cold and empty in order for James to perform a diagnostic. He can not touch hot kilns or unload pottery, ceramics, kiln furniture, etc. from kilns.

  • Schools and Institutions: You must have a knowledgeable staff member available the day of James’s appointment who can answer basic question to all related usage, equipment history background.  Each kiln manufacturer has required minimum electrical specifications that must be met.


Electrical Requirements

Each kiln manufacturer has required minimum electrical specifications for each kiln. If those specifications are not met by your facility, you are required to have that work upgraded by a licensed electrician. James Pastore Pottery is not responsible for a facility’s inadequate electrical system. Improper electrical specifications will damage kilns, make them malfunction, and create excessive wear on wiring and all electronic components of the kiln.


Payment Method

James Pastore Pottery accepts cash, checks and all major credit cards.

  • If you require an invoice from James Pastore Pottery with a specific date or purchase order number referenced in order to process a check prior to the Inspection in order to have payment ready, I will be happy to email you a customized invoice per your request.

  • If you are a private studio or business, payment is expected at the time of service.

  • If you would like to add James Pastore Pottery to your school system’s vendor list, email the required forms to info@jamespastore.com


To Get Started …